Frequently Asked Questions
Everything you need to know about shopping with St Frock.
How long does shipping take?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
What is your return policy?
We want you to love your purchase! If something isn't right, you can return full-priced items within 30 days of delivery for a store credit or exchange, provided the items are in original condition with tags attached.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our styling team for personalized advice.
Do you offer 'Buy Now, Pay Later' options?
Yes, we support several flexible payment methods including Afterpay, Zip, and Klarna, allowing you to shop your favorite styles now and pay in interest-free installments.
Can I change or cancel my order after it has been placed?
Our warehouse team works fast to get your orders out. Once an order is placed, we are unable to make changes or cancellations. Please double-check your shipping address and cart items before finalizing your purchase.
Do you ship internationally?
Yes, St Frock ships to fashion lovers worldwide. International shipping rates and delivery timeframes are calculated at checkout based on your specific location.