Returns & Exchanges
At St Frock, we want you to love your new outfit, which is why we offer a flexible 30-day return policy for store credit or exchange on all full-priced items. Please ensure all garments are returned in their original condition with tags attached and no signs of wear.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place your garments in their original packaging or a secure mailing satchel, ensuring the return form is included inside.
Post Your Parcel
Download and print your pre-paid shipping label, attach it to your package, and drop it off at any Australia Post location or red street postbox.
Receive Your Credit
Once our warehouse team inspects your return, we will issue a store credit via email within 3-5 business days for you to use on your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing